Customer Satisfaction at Ceetak (Sales & Customer Service)

Thank you for your loyalty.

Here at Ceetak, we are committed to ensuring continuous improvement of our products and services.

To help us understand what we do well, and how we can improve, we would be grateful if you could respond to the questions below.

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Company name *

Name *

First

Last

Your position *

Date *

How happy are you with the time it takes us to respond to your request for a quotation? *

• Not happy
• Somewhat happy
• Neutral
• Quite happy
• Very happy

How would you rate the ease and experience of placing an order with us *

• Very difficult
• Somewhat difficult
• Neutral
• Somewhat easy
• Very easy

How would you rate the on-time delivery of our sealing products? *

• Often late
• Sometimes late
• Usually on time
• Always on time

On a scale of 1 to 10, (with one being the lowest and 10 being the highest):

How effective is our customer service in resolving issues? *12345678910Not applicable

How competitive do you find our pricing for sealing products compared to other suppliers (one being not competitive and 10 being very competitive)? *12345678910

How valued do you feel as a Ceetak customer? *

• Not valued
• Somewhat valued
• Neutral
• Quite valued
• Very valued

How likely are you to use our sealing products for future projects? *

• Very unlikely
• Unlikely
• Neutral
• Likely
• Very likely

Is there anything we’re doing particularly well, or any areas where we could improve? Any additional feedback is appreciated *

Thank you for taking the time to complete this feedback!

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